Complaints

Complaints Procedure

Last Updated: October 7th, 2025

At LD Law Professional Corporation (“LD Law PC”), we are committed to providing high-quality legal services and maintaining the highest professional standards. We value our clients and take concerns seriously. This Complaints Procedure explains how you can raise a concern with us, and how we will handle it.


1. Raising a Concern

If you are unhappy with any aspect of the service you have received, please contact us as soon as possible so we can address your concern quickly and fairly.

You may raise a complaint by:


2. Initial Review

  • We will acknowledge your complaint within five (5) business days.

  • Your complaint will first be reviewed by the responsible lawyer or staff member.

  • Many issues can be resolved at this stage through clarification or corrective action.


3. Formal Complaint Process

If the matter cannot be resolved informally, or if you request a formal review:

  1. Your complaint will be escalated to the Managing Lawyer of LD Law PC.

  2. We will provide a written response within fifteen (15) business days of acknowledgment.

  3. If additional time is required due to the complexity of the matter, we will notify you and provide an updated timeline.


4. Resolution

Our written response will:

  • Address the issues you raised;

  • Explain our findings;

  • Set out any actions we will take to resolve the matter.


5. If You Remain Unsatisfied

If you are not satisfied with our handling of your complaint, you may contact the Law Society of Ontario, which regulates lawyers in Ontario.

Law Society of Ontario – Client Service Centre
Phone (Toll-Free): 1-800-668-7380
Website: www.lso.ca


6. Our Commitment

We treat all complaints confidentially, fairly, and without prejudice. Raising a concern will not affect the quality of service you receive from us.